Real Franchise Story – Our first year in business, through the pandemic

The last 12 months have been challenging for most, and when Peter & Michelle Lewis chose to begin their lawn care business in March 2020, they had no idea what the future would hold for them once the news of the pandemic broke.

Fortunately, with their mindset and our support, we have a good news story to share.

Here’s what Peter & Michelle had to say about their first 12 months owning a TruGreen lawn care franchise.

“So the end of the first year, and what a first year. Within 2 weeks of launching we had the first Covid lockdown and we had no idea what that would mean for us. Initial reaction was that we couldn’t go out so couldn’t work, a potential disaster with bills to pay and no revenue. As the detail of the lockdown became clearer over the next 48 hours we discovered that we could work – in fact, at least in Wales, working in gardens was listed as one of the trades that could legally continue.

And then the phone started ringing, emails started coming in, and before we knew it we had lots of quotes to do, customers to service, products and machinery to learn more about and BMS, the computer system that runs the business. There were times when it was almost overwhelming, but we always had Steve on the end of the phone and great support from other TruGreen owners. The Thursday fortnightly ‘Teams’ call was really welcome and makes us feel really part of a team.

Just over 12 months down the line, we have well over 100 active customers, but we are still learning. We look forward to every new day as no two are the same. We’ve lost over a stone each, spend most days outdoors and get to see a lot more of our family. We still have problems packing the van from time to time and some of the days are very long, but we love it.

Our biggest headache – well the way we are growing we may need to decide next year whether we employ someone and have a second van.

What’s the best thing about the business – it’s the customers. We have so many lovely customers that are genuinely grateful to see us and when you turn up and see a wonderful lawn that we have created, it’s a great feeling!” 

This is a tremendous genuine account of two of our newest business owners to join the TruGreen network and I think you will agree it is testimony to the fantastic franchise owners in the network and the level of support that they receive.

If you would like to join the TruGreen network, contact our franchise sales team today on 0116 275 9005 for information on available territories and next training dates.